Support
Help for drivers and carrier administrators.
Contact us
Email support@trucerteld.com. Please include your carrier name, the device you use (iPhone or Android model and OS version) and a short description of the problem. Never send your password.
How to get a driver account
Driver accounts are created by your carrier or fleet administrator, not by TrueCert ELD directly. Ask your administrator to set up your account. You will receive your sign-in details from them. If you are a carrier administrator who needs help, email us.
Troubleshooting
I cannot sign in
Check that your username and password are typed correctly and that your phone has a data connection. Confirm with your carrier administrator that your account is active. If it still fails, email support with your carrier name.
I forgot my password
Use the password reset option on the sign-in screen if it is shown. Otherwise ask your carrier administrator to reset it for you.
Location permission
An ELD records vehicle location while you drive, so the app needs location access set to Always or While Using the App. If location is set to Never, or Precise Location is turned off, the app cannot operate as an ELD. Open your phone's Settings, find TrueCert ELD, and change the Location setting. Keep the app running while you drive.
My ELD hardware will not connect over Bluetooth
- Make sure Bluetooth is on and the app has Bluetooth permission in your phone's Settings.
- Confirm the ELD hardware is plugged in and the vehicle ignition is on.
- Make sure the hardware is a model your carrier has set up for use with TrueCert ELD.
- Close the app, turn Bluetooth off and on, and reopen the app.
- If it still fails, contact your carrier administrator and email support with the hardware model.
Privacy and account requests
See our Privacy Policy and account and data requests.