Privacy Policy

TrueCert ELD, operated by Assured Tracking Inc.

Last updated: November 13, 2026

This Privacy Policy explains how Assured Tracking Inc. ("we", "us") handles personal information in the TrueCert ELD mobile apps (the "App") and on this website. The App is an electronic logging device (ELD) driver app for hours-of-service (HOS) logs, driver vehicle inspection reports (DVIR) and roadside-inspection data transfer. Contact: support@trucerteld.com.

Drivers receive App accounts from their motor carrier or fleet administrator ("your carrier"). In most cases your carrier decides why and how your driver records are used and is the primary controller of those records. We process them to provide the App on the carrier's behalf.

Information we collect

Account and driver identifiers supplied by your carrier, such as your name, username, driver ID, license information your carrier enters, and carrier identifiers.
Duty-status and HOS records: duty-status changes, log events, certifications, edits and annotations, and related timestamps.
Location: precise location, including in the background while you drive, because an ELD must record the vehicle's location at required events and intervals.
Vehicle and engine data from connected ELD hardware, such as odometer, engine hours, speed, vehicle identification number (VIN) and diagnostic or malfunction data.
DVIR and inspection data, including defects, notes and signatures, and photos if you attach them.
Device identifiers, such as device model, operating system version, app version and a device or installation identifier.
App diagnostics and crash reports collected through Firebase, a service of Google.
Push notification tokens so the App can send you alerts.

The App itself does not collect information you have not been asked for. Data in the App comes from you, your carrier, your phone and your connected ELD hardware.

How we use information

To provide the App: record and display HOS logs, DVIRs and vehicle data, and sync them with your carrier's account.
To support roadside-inspection data transfers that you start.
To operate the App as an ELD, including detecting driving and recording location.
To send notifications, provide support, and diagnose and fix problems.
To keep the service secure and to meet legal obligations.

Your carrier. Your records are available to your carrier and its authorized administrators.
FMCSA and law enforcement inspectors. When you start a roadside data transfer, the selected log data is sent to the requesting authority. We do not send it to them otherwise.
Service providers that host our systems or help us run the App, including cloud hosting and Firebase (Google), bound to use data only to serve us.
Legal and safety. We may disclose information if required by law, legal process or to protect rights, safety and security.
Business transfers. If we are involved in a merger or sale of assets, information may transfer under this policy.

Retention

HOS and related records are subject to regulatory record-retention requirements. Under 49 CFR Part 395, motor carriers are generally required to keep HOS records for six months, and the carrier controls that period. We keep records for as long as your carrier's account is active and as long as needed for those requirements, then delete or de-identify them within a reasonable time. Diagnostic data is kept only as long as needed for troubleshooting.

No sale, no ads, no tracking

We do not sell personal information. We do not show advertising in the App or on this website, and we do not use the App to track you across other companies' apps or websites. This website sets no cookies and loads no third-party analytics or fonts.

Security

We use technical and organizational measures designed to protect information, including encrypted connections. No system is perfectly secure, so we cannot guarantee absolute security. Keep your sign-in details private.

Children

The App is for professional drivers and is not directed to children under 16. We do not knowingly collect information from children under 16. If you believe a child has provided information, contact us and we will delete it.

Your choices and rights

This service is centered on the United States. Because your carrier is the primary controller of your driver records, requests to access, correct or delete them are best made to your carrier's administrator. You may also email support@trucerteld.com and we will help or direct your request to the right party. Some records cannot be deleted or changed because law requires them to be kept; see account and data requests.

You can control location, Bluetooth and notification permissions in your phone's settings, but turning off location or Bluetooth will stop the App from working as an ELD.

Depending on where you live, you may have additional rights, such as to know, access, correct or delete personal information. We will not discriminate against you for exercising these rights.

Changes to this policy

We may update this policy. We will change the "Last updated" date above and, for material changes, take reasonable steps to notify users.

Contact us

Assured Tracking Inc.
Email: support@trucerteld.com