Account and data requests

How to request account or data deletion

1. Through your carrier (recommended). Your carrier is the primary controller of your driver records. Ask your carrier's administrator to deactivate your account or submit a deletion request.
2. By email. Write to support@trucerteld.com from the email address linked to your account if possible. Include your name, your carrier's name and your driver or user ID, and say whether you want access, correction or deletion. Do not send your password.

We may need to verify your identity and may involve your carrier before acting.

What we may need to keep

Hours-of-service logs, inspection reports and related records may be subject to regulatory record-retention requirements (for example, under 49 CFR Part 395, carriers are generally required to retain HOS records for six months), and may be needed for audits, safety investigations or legal claims. These records are kept for the required period and then deleted or de-identified. We may also keep minimal records of your request.

What can be removed

Subject to the above, we can delete or de-identify account profile information, notification tokens and diagnostic data tied to you.

For more detail see the Privacy Policy.